Did you get unfair treatment at work because you’re foreigner? It is illegal!!

Did the novel coronavirus cause your company to fail ? Did you get more unequal treatment than your Japanese colleagues did, just because you are a foreign national? It is illegal.

According to an announcement from the Ministry of Health, Labour and Welfare (厚生労働省 : Kousei Roudou Sho) , company managers must treat all employees equally regardless of their nationalities. Below are the examples where you are supposed to be treated as your Japanese colleagues:

  • When companies demand their employees that they take days off from work, companies must pay leave allowance (holiday pay while on furlough, 休業手当 : Kyugyou-Teate) to foreign employees as well as to Japanese employees. 
  • When schools are closed and you should take days off to look after your child/children, you are eligible for annual paid leave (年次有給休暇 : Nenji Yukyu Kyuka).
  • Companies can apply for government subsidies (助成金 : Josei Kin) so that they can maintain employment; they can make use of these subsidies not only for Japanese but also for foreign nationals. 
  • Companies are not allowed to lay off employees at their own will. When they terminate contracts of foreign nationals, they must apply exactly the same rules as the time when they terminate Japanese employees.

If you get unfair treatment or have any trouble at work, you can consult a labour bureau (労働局 : Roudou Kyoku), a labour standards supervision office (労働基準監督署 : Roudou Kijun Kantoku Syo) or a public employment security office (ハローワーク : Hello Work) near you.

When you go through hard times at work and don’t know where to consult, you should contact a labour bureau.

When you want to know how to receive leave allowance (holiday pay), how to take annual paid leave, rules regarding dismissal, and other labor conditions (e.g. wages, working hours etc.), you should consult a labour standards supervision offices.

When you want to know how to job-hunt and how to receive employment insurance benefits after dismissal, you should contact a public employment security office.

Before contacting a labour bureau or a labour standards supervision office, please make a phone call to “Telephone Consultation Service for Foreign Workers (外国人労働者向け相談ダイヤル : Gaikokujin Roudousya Muke Soudan Dial, contact information below)” or “Labour Standards Advice Hotline (労働条件相談ほっとライン : Roudou Joken Soudan Hotline, contact information below)”. Multilingual staffs will listen to you; they give you advice based on related laws and regulations; you will also know where to contact next. You can also contact your local labour bureau or labour standards supervision office directly, if you already know where it is near you.

If you want to consult Hello Work, please check out this article. Contact information of multilingual help desks is included.

Telephone Consultation Service for Foreign Workers 

This is the multilingual help desk set up by the Ministry of Health, Labour and Welfare. Staff will listen to your problems surrounding working conditions ; you can get advice based on related laws and regulations; the staff also show you agencies to contact next.

Calling fees apply; you’ll be charged 8.5 yen (including tax) per 3 minutes from landlines, and 10 yen (including tax) per 3 minutes from mobile phones. 

※Closed from December 29th to January 3rd.

※Due to the spread of coronavirus, followed by increase in the number of inquiries and decrease in the number of operators, please know that some part of this service may be unavailable. If you cannot reach any operator, please call back later.

Languages Available Days Opening Hours Phone Number
English Monday to Friday

10:00 a.m. 〜3:00 p.m.

(closed between
noon to 1:00 p.m.)

0570-001701
Chinese 0570-001702
Portugeuse 0570-001703
Spanish 0570-001704
Tagalog Wednesday, Thursday,Friday 0570-001705
Vietnamese Monday to Friday 0570-001706
Burmese Monday 0570-001707
Nepalese Thursday 0570-001708
Korean Monday, Thursday, Friday 0570-001709
Thai Wednesday 0570-001712
Indonesian 0570-001715
Khmer 0570-001716
Mongolian Thursday 0570-001718

Labour Standards Advice Hotline

This is the multilingual help desk outsourced by the Ministry of Health, Labour and Welfare to a private company. It is open when you cannot reach “Telephone Consultation Service for Foreign Workers”, after labour bureaus and labour standards supervision offices are closed, and on Saturdays, Sundays and national holidays. 

Staff will listen to your problems with working conditions ; you can get advice based on related laws and regulations; the staff also show you agencies to contact next.  

※Accessible from landlines and mobile phones without calling fee from anywhere in Japan. 

※Closed from December 29th to January 3rd.

Update on 5/11:Now operated in 14 languages. Almost all the phone numbers have been changed.

Languages Available Days Opening Hours Phone Number
Japanese Monday to Sunday
(Everyday)

Monday to Friday

5:00 p.m.〜10:00 p.m.

Saturday, Sunday and national holidays

9:00 a.m.〜9:00 p.m.

0120-811-610
English 0120-531-401
Chinese 0120-531-402
Portuguese 0120-531-403
Spanish Tuesday, Thursday, Friday,Saturday 0120-531-404
Tagalog Tuesday, Wednesday, Saturday 0120-531-405
Vietnamese Wednesday, Friday, Saturday 0120-531-406
Burmese Wednesday, Sunday 0120-531-407
Nepalese 0120-531-408
Korean Thursday, Sunday 0120-613-801
Thai 0120-613-802
Indonesian 0120-613-803
Khmer Monday, Saturday 0120-613-804
Mongolian 0120-613-805

You can also directly consult labour bureaus or labour standards supervision offices near you

In Tokyo (東京都), Kanagawa (神奈川県), Saitama (埼玉県) and Chiba (千葉県), some labour bureaus offer multilingual consultation services.

Update on 5/11: Languages supported and opening hours revised. 
Update on 7/26: Available days have been revised.

These phone numbers go straight to ”Foreign workers consultation desk”.
Clicking on the links below, you can check where consultation desk near you is on Google map.

However, in order to prevent the spread of coronavirus, please call them to make an appointment before visiting consultation desks.

Tokyo

 

Venue Languages Available Days Opening Hours Phone Number

Tokyo Labour Bureau Inspection Division(東京労働局監督課)

(13rd floor of the building)

English Monday, Friday 10 a.m.~4 p.m.

 

(Closed between noon to 1 p.m.)

 

03-3816-2135
Chinese

Monday, Tuesday,
Thursday

Tagalog

Monday, Tuesday,
Wednesday,
Friday

Vietnamese Monday to Friday
Nepalese Tuesday, Wednesday, Thursday
Khmer Wednesday
Mongolian Thursday

Shinjuku Labour Standards Supervision Office(新宿労働基準監督署)

(4th floor of the building)

English Monday, Tuesday 03-5338-5582
Chinese Tuesday,
Thursday,
Friday
Burmese Monday
Korean Monday,
Thursday,
Friday
Thai Wednesday
Indonesian Wednesday
Kanagawa
Venue Languages Days Available Opening Hours Phone Number
Kanagawa Labour Bureau Supervision Office(神奈川労働局監督課)(8th floor of the building) English Monday, The 1st and 3rd Friday
9a.m.~4p.m.(12 p.m.~1p.m.
Break time)


045-211-7351
Spanish

Monday, Tuesday, Thursday

Portuguese Wednesday, Friday
Vietnamese Wednesday
Tagalog Thursday
Atsugi Labour Standards Supervision Office(厚木労働基準監督署)
(5th floor of the building)

Spanish

Monday, Wednesday, Friday
9:30 a.m.

5:00 p.m.(12 p.m. ~1 p.m.
Break time)


046-401-1641
Portuguese
Saitama
Venue Languages Days Available Opening Hours Phone Number

Saitama Labour Bureau Inspection Division(埼玉労働局監督課)

(15th floor of the building)

English Tuesday, Wednesday, Thursday, Friday 9 a.m.

4:30 p.m.
(Closed between noon to 1 p.m.)
048-816-3596
Chinese Monday, Tuesday, Wednesday,Thursday 048-816-3597
Vietnamese Monday, Tuesday, Thursday, Friday 048-816-3598
Chiba
Venue Languages Days Available Opening Hours Phone Number
Chiba Labour Bureau Inspection Division(千葉労働局監督課) English Tuesday, Thursday

9:30 a.m.

5:00 p.m.
(Closed between noon to 1 p.m.)

043-221-2304
Funabashi Labour Standards Supervision Office(船橋労働基準監督署) Chinese Monday, Thursday 047-431-0182
Kashiwa Labour Standards Supervision Office(柏労働基準監督署) Vietnamese Tuesday, Thursday 04-7163-0246

You can check detailed information on the websites below:

For Foreigners Working in Companies – Ministry of Health, Labour and Welfare
Counseling Services and Hotlines in Foreign Languages – Ministry of Health, Labour and Welfare

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