When You Are Feeling Unwell: COVID-19 Helplines in Tokyo and Surrounding Areas

NOTE: Information found in this article is current as of December 5th, and covers coronavirus-related hotlines set up by municipalities in The Greater Tokyo Area (Tokyo, Saitama, Chiba and Kanagawa). Information may be modified as necessary.

*To read more on TOCOS (Tokyo Coronavirus Support Center for Foreign Residents), a call center set up by the Tokyo Metropolitan Government on April 17th, 2020, check the sidebar found on the main page (desktop version only).

Each municipality in the Greater Tokyo area (Tokyo, Saitama, Chiba and Kanagawa) offers hotlines for COVID-19.

You can call the hotlines if you are feeling unwell or if you are worried about the virus. However, please note that most services are only available in Japanese. You may need the help of a Japanese speaker when you make a call.

Before Calling the Hotlines/Going to hospitals…

When you have any cold-like symptoms such as fever, you should:

  • refrain from going to school or to work. Stay at home.
  • take your temperature every day.

Follow the above, then answer this self-check:

Q1. Where do you live?

If you live in Chiba (千葉県) UPDATE Nov.29: Saitama (埼玉県), please proceed to (A). If not, please answer Q2.

Q2. Do you have a family doctor (かかりつけ医: Kakaritsuke-i) ?

If yes, please proceed to (B). If not, please refer to (A).

Kakaritsuke-i
Kakaritsuke-i is a doctor that knows about your health conditions, who you can consult about any kind of health issues, and who can refer you to specialists if necessary. If you always see the same doctor when you have fever, feel heavy, don’t have appetite, etc., he/she is your kakaritsuke-i.

(A) Call a Hotline

  1. Please call a hotline straight away if 1) you have obvious and strong symptoms (ex. difficulty breathing, extreme fatigue, high fever) or 2) you are at a higher risk for severe illness (ex. the elderly, people with chronic illnesses) and have mild symptoms of cold such as cough and moderate fever. Pregnant women should also call a hotline without delay.

Even if the above criteria do not apply to you, you should call a hotline if you have had persistent symptoms such as cough and moderate fever; make sure to call a hotline if you experience symptoms for 4 or more days.

*Only Japanese-speaking operators are available unless stated otherwise
*Lines may be busy at night and on weekends.

Area

Venue/Service

Hours

Phone number

 

 

 

Tokyo
(東京都)

 

Public Health Center (保健所) in each municipality

UPDATE Nov.29: After the open of Tokyo Fever Guidance Center, Public Health Center is no longer accepting questions and consultations about symptoms.

9AM-5PM(Weekdays)

See this list for contact information on Public Health Centers

Hotline for Residents in Tokyo

UPDATE Nov.29: Now the name is changed to Tokyo Fever Guidance Center 

5PM-9AM(Weekdays)available 24 hours(Weekends, Holidays)

24 hours (Weekdays, Weekends and Holidays)

03-5320-4592

(taking calls from anywhere in Tokyo)

UPDATE Nov.29: Tokyo Fever Guidance Center (exclusive for redirects from COCOA)

24 hours

(Weekdays, Weekends and Holidays)

COCOA application will notify the number when it confirms high-risk contact

 

 

 

Saitama
(埼玉県)

 

Public Health Center (保健所) in each municipality

UPDATE Dec.3: After the open of Saitama (Coronavirus) Consultation and Guidance Center, Public Health Center is no longer accepting questions and consultations about symptoms.

8:30AM-5:15PM(Weekdays)

See this list for contact information on Public Health Centers

UPDATE Dec.3: Saitama Consultation and Guidance Center (埼玉県受診・相談センター)

*information on: available medical institutions

*consultation for: those who are unsure whether or not to go to hospital

9:00AM-5:30PM

 (Monday to Saturday including Holidays)

048-762-802

UPDATE Dec.3: Novel Coronavirus Support Center for Residents (新型コロナウイルス感染症県民サポートセンター) (set up by the prefecture)

*information on: available medical institutions, general prevention tips

Call here when Public Health Centers are closed

Available 24/7

0570-783-770 

 

Chiba
(千葉県)

Public Health Center (保健所) in each municipality

UPDATE Nov.29: Name changed to Novel Coronavirus Disease Guidance Center in Chiba City (千葉市) and Funabashi (船橋市), Consultation and Guidance Center (受診相談センター) in Kashiwa (柏市)

9AM-5PM(Weekdays)(Some centers are open longer)

9AM-7PM(Weekdays)

9AM-5PM(Weekends, Holidays and New Year Holidays (12/29~1/3))

See this list for contact information on Public Health Centers

Chiba City

(千葉市)

043-238-9966

Funabashi (船橋市)

047-409-3127

Kashiwa (柏市)

04-7167-6777

Call Center

(set up by the prefecture)

Call here when Public Health Centers are closed

(available 24/7)

0570-200-613

Kanagawa
(神奈川県)

Public Health Center (保健所) in Yokohama City (横浜市), Kawasaki City (川崎市), Sagamihara City (相模原市), Yokosuka (横須賀市), Fujisawa (藤沢市), Chigasaki (茅ヶ崎市) and Samukawa (寒川町)

UPDATE Nov.29: Public Health Center is no longer accepting questions and consultations about symptoms.

Opening hours vary. Please see the list on the right.

See this list for contact information on Public Health Centers.

(For residents living in municipalities other than those cited above) Hotline established by the prefecture

UPDATE Nov.29: Now named Medical Appointment Center Hotline

Available 24/7

9AM-9PM (Every day)

045-285-1015

0570-048914

2. If you have slight fever or cough / feel anxious about being infected with COVID-19, UPDATE Nov.29: If you have general questions and consultations about infection, prevention, etc. please call the following numbers.

*Japanese only, with the exception of services in Tokyo, UPDATE 11/29: Saitama, AMDA, and Japan Tourism Agency.

 

 

 Area/Provider

Venue/Service

 Hours

Phone number

 Language

Tokyo
(東京都)

 

Novel Coronavirus Call Center

9AM-10PM

(Every day)

0570-550571

Japanese

English

Chinese

Korean

Medical Institution Information Service

”Himaw-ari”

(ひまわり)

9AM-8PM

(Every day)

03-5285-8181

English

Chinese

Korean

Spanish

Thai

 

 

 

AMDA

Multilingual Phone Consultation Service

Weekdays 10AM-4PM 03-6233-9266

English (every day)

UPDATE Nov.29: Easy Japanese (Every day)

Chinese (Tue.&Thu.)

Korean (Mon.)

Thai (Tue.)

Tagalog (Mon.)

Spanish (Wed.)

Portuguese (Fri.)

Vietnamese

(2nd & 4th Wed.) 

Japan Tourism Agency

Japan Visitor Hotline

24/7

(Including holidays)

 050-3816-2787

Japanese

English

Chinese

Korean

 

Saitama
(埼玉県)

UPDATE Dec.3: Coronavirus Hotline for Foreign Residents

(set up by Saitama International Association)

24/7

(Including holidays)

048-711-3025

Easy Japanese

English 

Chinese 

Korean 

Spanish

Portuguese

Tagalog

Thai

Vietnamese

Indonesian 

Nepali 

Chiba

(千葉県)

 Chiba Call Center

24/7

(Including holidays)

0570-200-613 Japanese

 

 

Kanagawa
(神奈川県)

COVID-19 Hotline 

9AM-9PM

(Every day)

UPDATE Nov.29: 24/7 (Including holidays)

045-285-0536

050-1744-5875 

045-550-5530

(*For those living in Yokohama)

0570-056774

Japanese

UPDATE Dec.1: Yokohama-City Novel Coronavirus Disease Call Center 

24/7 (Including holidays)

045-550-5530 Japanese

Depending on your situation, operators may ask you to call other numbers such as Public Health Centers UPDATE Nov.29: Call Centers shown in (1).

*AMDA’s multilingual phone consultation was initially a time-limited service until May 20. However, they announced that they will continue their support on COVID-19 after this date.

*UPDATE 11/29: Saitama International Association’s Coronavirus Hotline for Foreign Residents can refer you to prefectural consultation desks and provide dialogue interpreting service if necessary.

Go to a hospital

When you call a Public Health Center UPDATE Nov.29: Call Center, the operator will give you instructions on whether you should go to a hospital, and if so, which one you should go to.

When you go to a hospital, please wear a mask and avoid using public transport.

(B) Consult your family doctor (Kakaritsuke-i)

First, you should call your family doctor. He/she will ask you about your symptoms on the phone. If necessary, you will be asked to go see the doctor in person for further examination, and you will be given instructions on what measures to take.

NOTE: If there is no local PCR test center in your municipality, your family doctor may ask you to call a Public Health Center. Please ask your doctor for details.

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