NOTE: Information found in this article is current as of December 5th, and covers coronavirus-related hotlines set up by municipalities in The Greater Tokyo Area (Tokyo, Saitama, Chiba and Kanagawa). Information may be modified as necessary.
*To read more on TOCOS (Tokyo Coronavirus Support Center for Foreign Residents), a call center set up by the Tokyo Metropolitan Government on April 17th, 2020, check the sidebar found on the main page (desktop version only).
Each municipality in the Greater Tokyo area (Tokyo, Saitama, Chiba and Kanagawa) offers hotlines for COVID-19.
You can call the hotlines if you are feeling unwell or if you are worried about the virus. However, please note that most services are only available in Japanese. You may need the help of a Japanese speaker when you make a call.
Before Calling the Hotlines/Going to hospitals…
When you have any cold-like symptoms such as fever, you should:
- refrain from going to school or to work. Stay at home.
- take your temperature every day.
Follow the above, then answer this self-check:
Q1. Where do you live?
If you live in Chiba (千葉県) UPDATE Nov.29: Saitama (埼玉県), please proceed to (A). If not, please answer Q2.
Q2. Do you have a family doctor (かかりつけ医: Kakaritsuke-i) ?
If yes, please proceed to (B). If not, please refer to (A).
(A) Call a Hotline
- Please call a hotline straight away if 1) you have obvious and strong symptoms (ex. difficulty breathing, extreme fatigue, high fever) or 2) you are at a higher risk for severe illness (ex. the elderly, people with chronic illnesses) and have mild symptoms of cold such as cough and moderate fever. Pregnant women should also call a hotline without delay.
Even if the above criteria do not apply to you, you should call a hotline if you have had persistent symptoms such as cough and moderate fever; make sure to call a hotline if you experience symptoms for 4 or more days.
*Only Japanese-speaking operators are available unless stated otherwise
*Lines may be busy at night and on weekends.
|
Area |
Venue/Service |
Hours |
Phone number |
|---|---|---|---|
|
Tokyo
|
UPDATE Nov.29: After the open of Tokyo Fever Guidance Center, Public Health Center is no longer accepting questions and consultations about symptoms. |
|
|
|
UPDATE Nov.29: Now the name is changed to Tokyo Fever Guidance Center |
24 hours (Weekdays, Weekends and Holidays) |
03-5320-4592 (taking calls from anywhere in Tokyo) |
|
|
UPDATE Nov.29: Tokyo Fever Guidance Center (exclusive for redirects from COCOA) |
24 hours (Weekdays, Weekends and Holidays) |
COCOA application will notify the number when it confirms high-risk contact |
|
|
Saitama
|
UPDATE Dec.3: After the open of Saitama (Coronavirus) Consultation and Guidance Center, Public Health Center is no longer accepting questions and consultations about symptoms. |
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|
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UPDATE Dec.3: Saitama Consultation and Guidance Center (埼玉県受診・相談センター) *information on: available medical institutions *consultation for: those who are unsure whether or not to go to hospital |
9:00AM-5:30PM (Monday to Saturday including Holidays) |
048-762-802 |
|
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UPDATE Dec.3: Novel Coronavirus Support Center for Residents (新型コロナウイルス感染症県民サポートセンター) (set up by the prefecture) *information on: available medical institutions, general prevention tips |
Available 24/7 |
0570-783-770 |
|
|
Chiba |
UPDATE Nov.29: Name changed to Novel Coronavirus Disease Guidance Center in Chiba City (千葉市) and Funabashi (船橋市), Consultation and Guidance Center (受診相談センター) in Kashiwa (柏市) |
9AM-7PM(Weekdays) 9AM-5PM(Weekends, Holidays and New Year Holidays (12/29~1/3)) |
Chiba City (千葉市) 043-238-9966 Funabashi (船橋市) 047-409-3127 Kashiwa (柏市) 04-7167-6777 |
|
Call Center (set up by the prefecture) |
Call here when Public Health Centers are closed (available 24/7) |
0570-200-613 |
|
|
Kanagawa |
UPDATE Nov.29: Public Health Center is no longer accepting questions and consultations about symptoms. |
|
|
|
UPDATE Nov.29: Now named Medical Appointment Center Hotline |
9AM-9PM (Every day) |
0570-048914 |
2. If you have slight fever or cough / feel anxious about being infected with COVID-19, UPDATE Nov.29: If you have general questions and consultations about infection, prevention, etc. please call the following numbers.
*Japanese only, with the exception of services in Tokyo, UPDATE 11/29: Saitama, AMDA, and Japan Tourism Agency.
|
Area/Provider |
Venue/Service |
Hours |
Phone number |
Language |
|
|---|---|---|---|---|---|
|
Tokyo
|
Novel Coronavirus Call Center |
9AM-10PM (Every day) |
0570-550571 |
Japanese English Chinese Korean |
|
|
Medical Institution Information Service ”Himaw-ari” (ひまわり) |
9AM-8PM (Every day) |
03-5285-8181 |
English Chinese Korean Spanish Thai |
||
|
AMDA |
Multilingual Phone Consultation Service |
Weekdays 10AM-4PM | 03-6233-9266 |
English (every day) UPDATE Nov.29: Easy Japanese (Every day) Chinese (Tue.&Thu.) Korean (Mon.) Thai (Tue.) Tagalog (Mon.) Spanish (Wed.) Portuguese (Fri.) Vietnamese (2nd & 4th Wed.) |
|
|
Japan Tourism Agency |
Japan Visitor Hotline |
24/7 (Including holidays) |
050-3816-2787 |
Japanese English Chinese Korean |
|
|
Saitama |
UPDATE Dec.3: Coronavirus Hotline for Foreign Residents (set up by Saitama International Association) |
24/7 (Including holidays) |
048-711-3025 |
Easy Japanese English Chinese Korean Spanish Portuguese Tagalog Thai Vietnamese Indonesian Nepali |
|
|
Chiba (千葉県) |
Chiba Call Center |
24/7 (Including holidays) |
0570-200-613 | Japanese | |
|
Kanagawa |
COVID-19 Hotline |
UPDATE Nov.29: 24/7 (Including holidays) |
0570-056774 |
Japanese |
|
| UPDATE Dec.1: Yokohama-City Novel Coronavirus Disease Call Center |
24/7 (Including holidays) |
045-550-5530 | Japanese |
Depending on your situation, operators may ask you to call other numbers such as Public Health Centers UPDATE Nov.29: Call Centers shown in (1).
*AMDA’s multilingual phone consultation was initially a time-limited service until May 20. However, they announced that they will continue their support on COVID-19 after this date.
*UPDATE 11/29: Saitama International Association’s Coronavirus Hotline for Foreign Residents can refer you to prefectural consultation desks and provide dialogue interpreting service if necessary.
Go to a hospital
When you call a Public Health Center UPDATE Nov.29: Call Center, the operator will give you instructions on whether you should go to a hospital, and if so, which one you should go to.
When you go to a hospital, please wear a mask and avoid using public transport.
(B) Consult your family doctor (Kakaritsuke-i)
First, you should call your family doctor. He/she will ask you about your symptoms on the phone. If necessary, you will be asked to go see the doctor in person for further examination, and you will be given instructions on what measures to take.
NOTE: If there is no local PCR test center in your municipality, your family doctor may ask you to call a Public Health Center. Please ask your doctor for details.