Troubles during the emergency due to the coronavirus: Tips for seeking help in languages other than Japanese

Do you have troubles or queries related to the novel coronavirus? Here are some places you can contact for help in languages other than Japanese!

*If you are worried that you may have COVID-19, please check the page below:

*If you want to seek help regarding working conditions and human rights, more information can be found on on the following pages: 

National Helplines

AMDA International Medical Information Center (03-6233-9266)

Here, one can seek consultation in regards to troubles related to the novel coronavirus.

  • Languages supported: English, Mandarin, Korean, Filipino, Thai, Spanish, Vietnamese, Portuguese
  • Times of operation: (Updated 5/24) Mon-Fri from 10AM to 4PM

*Consultation is free of charge. However, calling fees apply.

For more details, check their website and Facebook page.

Telephone Consultation Service for Foreign Workers (English: 0570-001-701)

This is a helpline for foreign nationals working in Japan.

  • Languages supported: English, Mandarin Chinese, Portuguese, Spanish, Tagalog, Vietnamese, Burmese, Nepali
  • Times of operation: Mon-Fri from 10AM-12PM and 1PM-3PM

*The phone numbers and days of consultation vary depending on the language of consultation.

*Consultation is free of charge. However, calling fees apply. Calling fees are 8.5 yen per 3 minutes from landlines and 10 yen per 3 minutes from mobile phones (fees include tax).

For more details, check this page.

Hotline for Consultation of Working Conditions (English: 0120-531-401 / 0120-004-008) 

This is a free hotline for the consultation of working conditions in languages other than Japanese, on days and times when the Labor Office is closed. 

  • Languages supported: Japanese, English, Mandarin Chinese, Portuguese, Spanish, Tagalog, Vietnamese, Burmese, Nepali, Korean, Thai, Bahasa Indonesia, Khmer, Mongolian
  • Times of operation: Weekdays (Mon-Fri) 5PM-10PM, weekends and public holidays 9AM-9PM

*Days of operation vary depending on the language of the consultation.

*Consultation service and calls are both free of charge.

For more details, check this page.

JNTO Call Center (050-3816-2787)

This call center helps foreign tourists in Japan during emergency situations, and is open for consultation 24 hours a day, 365 days a year. Questions relating to cancellation fees for hotels and those related to issues with health can be consulted here. 

  • Languages supported: English, Mandarin Chinese, Korean, Japanese
  • Times of operation: 24 hours a day, 365 days a year

*Consultation is free of charge. However, calling fees apply.

For more details, check this page.

Human Rights Counseling for Foreign Nationals (0570-090911)

This is a service for those foreign nationals who have faced discrimination, injustices, bullying or harassment in relation to the novel coronavirus infection.

  • Languages supported: English, Mandarin Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Bahasa Indonesia, Thai
  • Times of operation: Weekdays (Mon-Fri) 9AM-5PM

For more details, check this page.

Yorisoi Hotline (0120-279-338)

*Those in Iwate, Miyagi and Fukushima Prefectures should call this number: 0120-279-226
*After the automatic voice guidance, please press “2” for the multilingual service.

This is a free consultation helpline for those with any worries or matters of distress. 

  • Languages supported: English, Mandarin Chinese, Korean, Tagalog, Portuguese, Spanish, Thai, Vietnam, Nepali, Bahasa Indonesia
  • Times of operation: Every day, 10AM-10PM

*The consultation schedule varies depending on the language of consultation

For more details, check their website.

You can also seek help via Messenger (check here for their Facebook page).

Helplines operating in the Greater Tokyo Area

Tokyo

Tokyo Coronavirus Support Center for Foreign Residents TOCOS (0120-296-004)

This is a consultation center operated by the Tokyo Metropolitan Government. You can consult this center for free about any concerns or problems in day to day life due to the COVID-19 infection. 

  • Languages supported: Simple Japanese, English, Mandarin Chinese, Korean, Vietnamese, Nepali, Bahasa Indonesia, Tagalog, Thai, Portuguese, Spanish, French, Khmer, Burmese
  • Open hours: Weekdays (Mon-Fri) 10AM-5PM

*Consultation service and calls are both free of charge.

For more details, check this page.

Saitama

Saitama Information and Support (048-833-3296)

Foreign nationals in Saitama Prefecture can consult about concerns relating to daily life here.

  • Languages supported: English, Spanish, Mandarin Chinese, Portuguese, Korean, Tagalog, Thai, Vietnamese, Simple Japanese
  • Times of operation: Mon-Fri, 9AM-4PM

For more details, check this page.

Chiba

CCB-IC Chiba International Centre (043-297-2966)

Foreign nationals in Chiba prefecture can consult about concerns or worries regarding day to day life here.

  • Languages supported: English, Mandarin Chinese, Korean, Thai, Nepali, Hindi, Tagalog, Spanish, Portuguese, Vietnamese, Russian, Bahasa Indonesia
  • Times of operation: Mon-Fri 9AM-12PM / 1PM-4PM

For more details, check this page.

Kanagawa

Multilingual Support Centre Kanagawa (045-316-2770)

Foreign nationals in Kanagawa Prefecture can consult about concerns related to daily life here.

  • Languages supported: English, Mandarin Chinese, Tagalog, Vietnamese, Spanish, Portuguese, Nepali, Thai, Korean, Bahasa Indonesia, Simple Japanese
  • Times of operation: Mon-Fri 9AM-12PM / 1PM-5:15PM

*The schedule varies depending on the language of consultation.

*Consultation is free of charge. However, calling fees apply.

For more details, check this page.

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